KB5028254 Failed to install with Error in Windows 11 22H2

Best methods to solve KB5028254 not installing and showing error codes 0x80188309, 0x800f0922, and 0x80070002 in Windows 11 22H2.

KB5028254 Failed to install

Several users report that they can not install KB5028254, 26/07/2023 Cumulative update preview patch. This Windows update throws errors like 0x80188309, 0x800f0922, and 0x80070002. Furthermore, you might encounter a screen showing Undoing changes made to your computer during restart of the system. Thus KB5028254 failed to install with the problems in Windows 11 22H2 which we are going to resolve.

KB5028254 Failed to Install with error 0x80188309, 0x80070002, 0x800f0922, or other might occur because of corrupted Windows update database cache. On some occasions, third-party software, damaged system files or drivers, incorrectly configured services, and shortage of free storage space could cause the issue to arise. However, there are lots of tools and methods to help fix these errors regarding the Windows update. See: Fix KB5028185 Failed to Install with Error in Windows 11 21H2.

KB5028254 failed to install in Windows 11 21H2

Here is How to Fix KB5028254 Failed to Install with Error in Windows 11 21H2 –

Use Standalone package to receive the Windows update

First of all, Microsoft Update Catalog is found stand-by when any Windows update is rigid to not being installed anyhow. This website is built-in and a repository of patches, drivers, hotfixes, and more. You can use standalone package here as an alternative to install KB5028254. Follow the steps:

  1. Navigate to the page where standalone package of the Windows update is hosted – Microsoft Update Catalog website.
  2. Pick out the version supporting your processor and Windows and click on Download.
How to Fix KB5028254 Failed to Install with Error in Windows 11 21H2
  1. Then click on the link located or prompted page.
  2. Back to the Downloads folder and double-click on any of and following files:


  1. When the confirmation dialog prompts click Yes.

How to Download and Install Update from Microsoft update catalog on Windows 11/10

Run the built-in Troubleshooter

If you are unable to install KB5028254 till now and facing errors 0x80188309, 0x800f0922, and 0x80070002 on your PC then Windows Update Troubleshooter may help you.

This convenient tool autonomously scans for issues, implements fixes, and ensures a seamless installation of updates.

  1. Click on Start and type troubleshoot.
  2. Press Enter to open the “Troubleshoot Settings” page.
  3. Then select – Other troubleshooters.
  4. Find Windows Update and click on Run.
Settings troubleshoot other troubleshooters windows update run

Clear Windows Update database cache

Consider giving this option a try to resolve the KB5028254 0x800f0922  or other error because It will clear the update cache and restart the necessary services. Therefore, go with the guide:

  1. Press Winkey+R and type cmd.
  2. Hit – Ctrl+Shift+Enter.
  3. Once a User Account Control dialog opens, click on Yes.
  4. Then, stop the Windows Update-related services by typing the below commands one line at a time and hitting Enter after each:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
net stop AppReadiness
KB5028254 not installing
  1. To Clear the cache, run this command: del %windir%\SoftwareDistribution
  2. In order to reset the Background Intelligent Transfer Service by entering: bitsadmin /reset /allusers
  3. Then, start all these services using the following commands:
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
net start AppReadiness
  1. Exit the Command Prompt and reboot your system.

If you want to quickly fix KB5028254 error by clearing the Windows update cache then download Reset_Windows_11_update.zip, extract the file, and run WuReset.bat as administrator.

Modify the Services related to Windows update

In case the KB5028254 update failed to install problem occurs, one of the potential workarounds is to perform a restart of Windows services.

  1. Click on Search and type sevices.msc.ar.
  2. Press the “Enter” key.
  3. Locate Cryptographic services from the list and double-click on it.
  4. Then, click on Startup type dropdown and set it to Automatic.
  5. In the Service status area, click on Start.
  6. Click Apply and OK to save the modifications.
Modify the Services related to Windows update
  1. Repeat the same steps with Windows update and Background Intelligent Transfer Service.

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Temporarily disable Third-Party Antivirus

Conflict or interference with antivirus might be the root cause of the KB5028254 0x80188309 or other error codes. Disabling the program may solve the issue at hand.

  1. Click on Up arrow from the right side of the Taskbar.
  2. Find the antivirus icon in the system tray and right-click on it.
  3. Select the option that will Disable or Pause the software.
  4. If any verification dialog opens, confirm it.
  5. Go to Settings > Windows Update and click on Check for updates.
  6. Again turn on the antivirus software after the patch is installed.

Use Google Alternate and Preferred DNS server addresses

Another effective solution to address the update error in Windows 11 is to utilize Google Alternate and Preferred DNS. By switching to Google’s DNS IP addresses, you can establish a more stable and dependable internet connection with Microsoft server.

This improvement in connectivity can lead to a smoother update installation process, effectively resolving the problem in a reliable and efficient manner.

  1. Right-click on Start and select Run.
  2. Type ncpa.cpl and click on OK.
  3. Now, right-click on the active adapter and choose Properties.
  4. Double click on the option Internet Protocol version 4 (TCP/IPv4).
  5. When a new window appears, check – Use the following DNS server addresses.
  6. Type the below IP addresses:
Preferred DNS server -
Alternate DNS server -
  1. Click OK to close the window and all other windows that are open.
Fix KB5028254 Failed to Install
  1. Restart the PC, and try installing the preview cumulative update.

How to Change DNS Server Address in Windows 11 (4 Methods)

Repair Corrupted System Files

To resolve the KB5028254 failed to install issue, it may be necessary to address corrupted system files. Such corruption can be caused by problematic third-party programs, outdated drivers, or third-party antivirus software.

You can ensure the integrity of these files and facilitate trouble-free upgrades by using utility tools like System File Checker (SFC). This tool helps check and restore corrupted system files. Additionally, the Deployment Image Servicing and Management (DISM) tool can correct issues with the installation media, such as .wim or virtual hard disk .vhd or .vhdx, ensuring a smooth update process.

  1. Click on Search from the taskbar and type cmd.exe.
  2. Select – Run as administrator.
  3. Type  sfc /scannow when the elevated command prompt opens and hit the ‘Enter’ key
  4. After scanning, verification, and repair are finished, reboot your system.
  5. Check if KB5028254 or other error is solved.
  6. If the error continues to occur then open Administrator: Command Prompt once more.
  7. After that run the below commands successively:
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

Restart with Clean Boot

Have you ever come across the term “clean boot”? It’s a troubleshooting technique that can effectively resolve the KB5028254 failed to install issue in your system.

By implementing a clean boot, you can disable unnecessary startup programs and services, effectively eliminating potential conflicts that may hinder the update process. This streamlined procedure significantly increases the likelihood of a successful installation.

  1. Hold down the Windows key and press R.
  2. Type MSconfig and click OK.
  3. On the System Configuration window opens up, switch to the Services tab.
  4. Select – Hide all Microsoft services.
  5. Click Disable All.
  6. Now navigate to the Startup tab.
  7. Click the link that reads Open Task Manager.
  8. From the Task Manager, right-click on each of the programs one by one and select Disable.
  9. Close the program, back to System Configuration, and click on Apply and OK.
  10. If prompted, select Restart.
  11. Try to install the update through Windows update settings page.

Read: Windows 11 KB5028254 RP Channel update Rolled out to 22H2

Accomplish In-place upgrade

If the previous methods haven’t yielded positive results, it’s time to explore the In-place upgrade option, which can help you resolve the Windows update error. Follow the steps below to proceed:

  1. Navigate to the official download webpage by clicking on – Microsoft website.
  2. Move down to the Download Windows 11 Disk Image (ISO) field.
  3. Then, click on the drop-down that says – Select Download.
  4. Choose the option – Windows 11 (multi-edition ISO for x64 devices).
  5. Then, click on Download now.
  6. You will find product languages in a drop-down; choose the correct one.
  7. Select Confirm.
  8. Now click on 64-bit Download.
  9. Allow the process to complete and open File Explorer (Windows + E) and go to the Downloads folder.
  10. Right click on the file Win11_22H2_English_x64v2.iso and select Mount.
  11. In case, you come across a warning dialog, click on Open.
  12. Then open Setup.exe and confirm the prompt.
  13. The Setup will prepare for a while and display Install Windows 11 wizard, click on Next.
  14. After Checking for updates process, Applicable notices and license term window will appear; click Accept.
  15.  Wait until Windows 11 is installed with KB5028254.

We hope with these 9 ways you will able to fix KB5028254 Failed to Install in your Windows 11 21H2.

Use Standalone package to receive the Windows update
Run the built-in Troubleshooter
Clear Windows Update database cache
Modify the Services related to Windows update
Temporarily disable Third-Party Antivirus
Use Google Alternate and Preferred DNS server addresses
Repair Corrupted System Files
Restart with Clean Boot
Accomplish In-place upgrade

That’s all!!

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Topics:  Windows
About Sunita
Love to play with Windows 11 and 10. Suggestion - Going for Registry change or system files edit then remember to take a backup or create a restore point before Starting.