Fix Asus USB-BT500 not working in Windows 11/10

Solutions to Asus USB-BT500 not working issue that mostly occurs because of driver errors in Windows 11 and 10.

Sometimes, you might experience that your PC usually does not recognize the paired devices after a restart when using ASUS USB-BT500 Bluetooth adapter. If you encounter connectivity issues or frequent disconnection of paired devices it’s important to address the underlying driver problem. Driver is the main culprit in this case also because its legacy version works perfectly. Several users reportedly say that only installing an older driver for the adapter has fixed the issue.

ASUS USB-BT500 not working on Windows 11 or 10 occurs because of an incompatible or buggy driver update. Removal of the software and installing the same works in most cases.¬† This problem occurs on ASUS as well as laptops of other Manufacturers such as HP, Lenovo, Acer, Dell, etc. Let’s dive into the troubleshooting methods and enhance your Bluetooth connectivity. See a detailed guide: How to Fix Bluetooth not Working in Windows 11 Problem (Solved!!).

Asus USB-BT500 not working

Asus USB-BT500 not working

Here is how to fix Asus USB-BT500 not working in Windows 11/10:

Use Legacy driver instead

As we mentioned, the legacy driver works, install it using the following method:

  1. Right click on “Start” and select “Device Manager”.
  2. Double-click on “Bluetooth” and find Asus USB-BT500 adapter in the list.
  3. Once found, right-click on the device and select “Update driver.”
how to fix Asus USB-BT500 not working in Windows 11 and 10
  1. From the next window, click on ‘Browse my computer for drivers”.
device manager browse my computer for drivers
  1. Then, select “Let me pick from a list of available drivers on my computer”.
fix Asus USB-BT500 not working
  1. From the list, click on an old version driver and then on “Next”.
  2. Let the driver install and restart your computer.

If the ist on not showing old drivers follow: Fix: Generic Bluetooth Driver Missing Error in Windows 10

Ensure Bluetooth is Turned On

  1. Open Windows Settings by pressing “Windows + I”.
  2. Click on “Bluetooth & devices” and toggle the switch to turn Bluetooth on.
settings buetooth & devices toggle

If the issue persists, proceed to the next method.

See: How to turn on or enable Bluetooth On Windows 11

Reinstall the Bluetooth Device

  1. Open Device Manager using the Windows search.
  2. Expand the “Bluetooth” category, right-click on your Asus USB-BT500 device, and select “Uninstall device.”
  3. Confirm the uninstallation and reboot your PC.

Windows will automatically install a new driver and fix ASUS USB-BT500 not working.

Read: How to Reinstall Bluetooth Driver in Windows 11 or 10

Update Bluetooth Driver Manually

Option 1: Manually Install the Bluetooth Driver for Asus USB-BT500

Follow the steps below to install the Bluetooth driver for the Asus USB-BT500 manually:

  1. Press the “Windows logo key and R” simultaneously on your keyboard to open the Run dialog.
  2. Type “devmgmt.msc” and press “Enter” to launch Device Manager.
  3. In Device Manager, expand the Bluetooth node by double-clicking on it. Right-click on your Bluetooth adapter and choose “Update driver.”
  4. Select the option to “Search automatically for drivers”. Windows will attempt to locate the driver for your Bluetooth adapter and install it.

In some cases, Windows may be unable to find the latest driver, especially for niche products. If this happens, you may need to visit the official Asus website to manually download and install the latest driver.

Option 2: Automatically Update the Asus USB-BT500 Bluetooth Driver (Recommended)

If you lack the time, patience, or computer skills to update the Bluetooth driver manually, consider the automatic option:

  1. Download the Asus USB-BT500 Bluetooth Driver from the official website.
  2. Extract the zip file and open “Setup.exe”.
  3. Follow the instructions shown on installation wizard and complete the process.
  4. Restart the PC and check if the error is fixed.

Check if the Bluetooth Service is Running

  1. Type “service.msc” in the Windows search and press “Enter”.
  2. Find “Bluetooth Support Service,” right-click to start or restart it, and reboot your PC.
fix Asus USB-BT500 not working in Windows

Run the Windows Troubleshooter

  1. Open Settings, go to “System,” and select “Troubleshoot.”
  2. Click on Other troubleshooters.
  3. Find “Bluetooth” and click on “Run”.
bluetooth troubleshooter
  1. Follow the on-screen instructions and restart your computer to troubleshoot ASUS USB-BT500 not working.

Follow: How to Run Bluetooth Troubleshooter in Windows 10

Change Power Saving Option

  1. In Device Manager, navigate to the Bluetooth category, right-click on ASUS USB-BT500, and select “Properties”.
  2. Go to “Power Management” and uncheck “Allow the computer to turn off this device to save power and click “OK”.

Run Bluetooth Diagnosis MyASUS

  1. Type MyASUS in the search field, open the app, and select “Customer Support.”
  2. Click on “System Diagnosis,” choose “Bluetooth,” and run a hardware diagnostic checkup.

Try a Different USB Port

  1. If using a USB Bluetooth adapter like the ASUS USB-BT500, try connecting it to a different USB port.

The takeaway:

Resolving ASUS USB-BT500 Bluetooth driver issues in Windows 11/10 involves:

  1. A systematic approach.
  2. Addressing connectivity problems through Methods such as turning on Bluetooth.
  3. Reinstalling the device.
  4. Updating drivers.

Utilizing tools like Advanced Driver Updater, checking Bluetooth services, running the Windows Troubleshooter, adjusting power-saving options, and employing the MyASUS Diagnosis feature contribute to a thorough troubleshooting process. The goal is to establish stable Bluetooth connectivity, enhancing user experience for work, entertainment, and communication.

Use Legacy driver instead
Ensure Bluetooth is Turned On
Reinstall the Bluetooth Device
Update Bluetooth Driver Manually
Check if the Bluetooth Service is Running
Run the Windows Troubleshooter
Change Power Saving Option
Run Bluetooth Diagnosis MyASUS
Try a Different USB Port

That’s all!!

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Topics:  Windows
About Sunita
Love to play with Windows 11 and 10. Suggestion - Going for Registry change or system files edit then remember to take a backup or create a restore point before Starting.