KB5011487 Windows 10 21H2, 21H1, 20H2 Update addresses Reset bug

LCU 08 March 2022 KB5011487 for Windows 10 20H2, 21H1, 21H2, changelog, direct download link, and the ways to install.


Patch Tuesday, March 2022 has brought Security updates for different Windows versions and components to ensure their safety and settle old bugs. KB5011487 is the release for Windows 10 21H2, 21H1,  and 20H2 that carries fixes for an issue related to Reset this PC using Cloud download. This cumulative update will change the version to 19044.1586, 19043.1586, and 19042.1586 respectively.

Full name of this update is – 2022-03 Cumulative Update for Windows 10 for x64-based System (KB5011487) where x64 is variable.

Windows update KB5011487 Changes, bug fixes, and improvements

Here is the changelog –

Bug fixes and Improvements

This patch carries changes and bug fixes that from KB5010415 dated 15/02/2022 furthermore addresses the following issues

  • Addresses a known issue that occurs when you attempt to reset a Windows device and its apps have folders that contain reparse data, such as Microsoft OneDrive or Microsoft OneDrive for Business. When you select Remove everything, files that have been downloaded or synced locally from Microsoft OneDrive might not be deleted. Some devices might take up to seven (7) days after you install this update to fully address the issue and prevent files from persisting after a reset. For immediate effect, you can manually trigger Windows Update Troubleshooter using the instructions in Windows Update Troubleshooter.

Known Issues

Symptoms Workaround
If you have installed the version using a custom ISO image or custom offline media might there will be a problem related to Microsoft Edge. The legacy version of this browser will be removed but the Chromium version will not be installed.  The problem occurs when the ISO images or custom offline media are created by slipstreaming this update into the image without having first installed the standalone SSU dated 29/03/2021 or later.

Remark – In case, you have connected straight to Windows Update to receive updates the system would not have been not affected. For example, Windows Update for Business.

If you don’t want to encounter this issue first slipstream Servicing Stack Update 29/03/2021 or later into the custom offline media or ISO image. Then slipstream the Cumulative Update. For this purpose, you will have to unpack the SSU from the combination of LCU and SSU for Windows 10 20H2 and 2004. Extract the Servicing Stack Update using the steps –

Unpack the cab from the msu via this command line (via the package for KB5011487 as an instance): expand Windows10.0-KB5011487-x64.msu /f:Windows10.0-KB5011487-x64.cab <destination path>

Unpack the Servicing Stack Update from the earlier extracted cab via this command line: expand Windows10.0-KB5011487-x64.cab /f:* <destination path>

You will then get the SSU cab, in this instance named SSU-19044.1586-x64.cab. Slipstream this file into your offline image first, then the Latest Cumulative Update

Once you received the 21/06/2021 (KB5003690) update, you might not be able to install new updates dated 06/07/2021 (KB5004945) or later. Instead, you will encounter PSFX_E_MATCHING_BINARY_MISSING. To know detail go to – KB5005322.
Subsequent to obtaining this patch, an authentication problem occurs when connecting to devices in an untrusted domain via Remote Desktop. Actually, the connections might be unable to authenticate through smart card authentication. Instead, an error shows up saying – “Your credentials did not work. The credentials that were used to connect to [device name] did not work. Please enter new credentials.”. Either you may also get the error “The login attempt failed” in red. This problem is settled through KIR aka Known Issue Rollback. Kindly remember that it might consume a maximum of 24 hours for the resolution to propagate automatically to non-managed personal devices and non-managed business devices. However, you can reboot to lessen the time. Enterprise-managed users should download and install a special Group Policy from the following link –

  1. Windows Server 2022
  2. Windows 10 2004, Windows 10 20H2, Windows 10 21H1, Windows 10 21H2

How to download KB5011487 and install it on Windows 10 21H2, 21H1 or 20H2

First of all, make sure that the latest SSU aka Servicing update is installed on your computer then follow the below steps –

1] Through Windows update

  1. Click on – Start.
  2. Type – updates.
  3. Press – Enter.
  4. When the Settings app comes on the screen, click on – Check for updates.
  5. In a few minutes, the update will be downloaded and a pop-up will appear. Click on Restart now on that.

2] Via Microsoft update catalog

  1. Go to the KB5011487 direct download link.
  2. Find the correct file for your computer.
  3. Click on the Download from the right column.
  4. A separate page will prompt up showing only one link; click on that.
  5. When the downloading of the patch is finished, go to the folder and double-click on .MSU file.
  6. Approve the installation by selecting Yes.

That’s all!!

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Topics:  Windows update
About Sunita
Love to play with Windows 11 and 10. Suggestion - Going for Registry change or system files edit then remember to take a backup or create a restore point before Starting.