KB5013438 update to address Backup and Restore app bug in Windows 10, 11

New Windows update KB5013438 arrived in different versions of Windows 10 and 11 to resolve Backup and Restore (Windows 7) app created recovery disc (DVD or CD) unable to start bug.


After installing the Windows updates dated 11/01/2022 or later such as KB5009543, KB5009545, and KB5009557, several users have been facing a Backup and Restore issue that works from Control panel. They have been unable to launch the Backup and Restore (Windows 7) app created recovery disc (DVD or CD) from Control Panel since then.

Finally, a patch has been rolled out to resolve this problem occurring on different versions of Windows 10 and 11. KB5013438 is the release that is applicable to Windows 11, Windows 10 21H2, 21H1, 20H2, 1909, 1809, and 1607.

KB5013438 in Windows 11 and 10 to solve Backup and Restore (Windows 7) app created recovery disc (DVD or CD)

If you have not installed any of the updates rolled out before January 2022 you will not be affected by this issue. On your computer, Recovery discs that were created by using the Backup and Restore (Windows 7) app can be launched quite perfectly without any interference. Furthermore, this problem doesn’t affect any third-party backup or recovery apps in either of the versions. The Windows experts are working on a resolution and will provide an update in an upcoming release to fix this issue.

You might have experienced Starting Windows backup dialog box after clicking on Set up backup on Control Panel\All Control Panel Items\Backup and Restore (Windows 7) window. This was not showing due to the bug in Windows update January 11, 2022, and later.  After installing  KB5013438 25 March 2022 you are able to run the Seet up backup through Control panel. This will be automatically installed on your device, however, still, you haven’t received this then go to Settings > Update & Security > Windows update and click on Check for updates.

Source – Microsoft Support.

See –

KB5010342 Windows 10 21H2, 21H1, 20H2 update is out with a bug fix

KB5009616 Windows 10 1809 update bug fixes, changes and download link


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Topics:  Windows update
About Sunita
Love to play with Windows 11 and 10. Suggestion - Going for Registry change or system files edit then remember to take a backup or create a restore point before Starting.