We Couldn’t Install some updates because the PC was Turned off Windows 10

Yesterday night, I encountered an error note We Couldn’t Install some updates because the PC was Turned off. In the Windows Update Settings, a Retry button was placed just below this error note. I was puzzling because I did not turn off my Windows 10 machine since the update arrived.

Anyway, after a long try, I succeeded to fix the issue. If your computer is also a victim of this error see how you will deal with.

How to Fix We Couldn’t Install some updates because the PC was Turned off in Windows 10

Reset Update cache

Step 1 – First of all, run the below piece of commands one by one,

net stop wuauserv

net stop bits

Step 2 – Gently press the combination of Win & R keys.

We Couldn't Install some updates because the PC was Turned off Windows 10

Step 3 – Copy the piece of command from below, paste in the Run dialog box and hit Enter.




Step 4 – Once the folder opens, select entire items, and click Delete button on Keyboard.

Step 5 – Lastly, run the below commands one by one

net start wuauserv

net start bits

Run Windows Update Troubleshooter

Step 1 – After the completion of the above-written process hit this link in order to grab Windows 10 update troubleshooter.

Step 2 – Run the troubleshooter according to the guideline in the page, otherwise follow,

Step 3 – Write troubleshooting in the search area of Cortana and hit Troubleshooting under the best match at the top.


Step 4 – In the right sidebar of the Troubleshooting window, tap on the link View all.


Step 5 – Once the All categories of troubleshooting come on the screen move to the bottom to tap on Windows update.


Step 6 – Click Advanced link to show Run as Administrator link at the right bottom of the troubleshooter. Now click on Run as Administrator link and finally click the Next button.

Windows Update Troubleshooter Next button

Step – 7 – The troubleshooter will scan for a few minutes to trace the real issue and give you two options. Thie first on is Apply the fix and the second one is Skip the fix. Click the first option and wait until it performs the fixes.

Reboot your PC

Once you followed both the processes accurately, Reboot your machine.

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About Sunita
Love to play with Windows 11 and 10. Suggestion - Going for Registry change or system files edit then remember to take a backup or create a restore point before Starting.